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Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Challenges

    6 hrs 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    8 Modules

    8 Challenges

    10 hrs 10 mins

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Data and Integration Intermediate

  • Mission

    Data and Integration Intermediate

    8 Modules

    8 Challenges

    6 hrs 40 mins

    Visible to all users
  • Continue learning about data and integration using Pega Platform™.

Email Bots for Pega Customer Service

  • Mission

    Email Bots for Pega Customer Service

    4 Modules

    3 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Senior System Architect

  • Mission

    Senior System Architect

    21 Modules

    18 Challenges

    2 Missions

    37 hrs 40 mins

    Visible to all users
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Accessing a Pega application using the Pega API

  • Challenge

    Accessing a Pega application using the Pega API

    1 Task

    10 mins

    Visible to all users
  • The IT department is adding the ability for users to work on an internal portal. They submitted a requirement to display open positions within TGB to...

Adding an external data source to a data type

Assessing application performance

  • Challenge

    Assessing application performance

    2 Tasks

    10 mins

    Visible to all users
  • The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

Automating actions when a property value changes

  • Challenge

    Automating actions when a property value changes

    2 Tasks

    15 mins

    Visible to all users
  • The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

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