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Preparation for 1:1 Customer Engagement Implementation

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

Populating sample data using Monte Carlo data sets

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