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Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
2 hrs 40 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 hrs 35 mins
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
43 hrs 55 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...
The business wants to ensure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked to...
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
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