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Challenge

Adding an external data source to a data type

  • 7 Tasks

  • 30 mins

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

Challenge

Configuring case approvals with an authority matrix

  • 2 Tasks

  • 10 mins

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

Challenge

Configuring customer verification

  • 3 Tasks

  • 15 mins

The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...

Challenge

Configuring security policies

  • 3 Tasks

  • 5 mins

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

Challenge

Creating a case from an email

  • 4 Tasks

  • 20 mins

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

Challenge

Creating a new application ruleset

  • 2 Tasks

  • 10 mins

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Challenge

Creating a robotic test solution for Citrix

  • 6 Tasks

  • 30 mins

The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

Challenge

Dismissing a Citrix logon window

  • 4 Tasks

  • 20 mins

As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

Challenge

Routing email based on content

  • 4 Tasks

  • 15 mins

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

Challenge

Suggesting a reply based on email content

  • 6 Tasks

  • 15 mins

Your team asks you to update the Pega Customer Service™ email channel. You need a suggested reply for when a customer sends an email and there is some...

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