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  • Challenge

    Adding an external data source to a data type

    7 Tasks

    30 mins

  • Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

  • Challenge

    Configuring case approvals with an authority matrix

    2 Tasks

    10 mins

  • GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

  • Challenge

    Configuring customer verification

    3 Tasks

    15 mins

  • The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...

  • Challenge

    Configuring security policies

    3 Tasks

    5 mins

  • GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

  • Challenge

    Creating a case from an email

    4 Tasks

    20 mins

  • Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

  • Challenge

    Creating a new application ruleset

    2 Tasks

    10 mins

  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

  • Challenge

    Creating a robotic test solution for Citrix

    6 Tasks

    30 mins

  • The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

  • Challenge

    Dismissing a Citrix logon window

    4 Tasks

    20 mins

  • As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

  • Challenge

    Enabling accessibility features in an application

    5 Tasks

    30 mins

  • Some users with screen readers have difficulty completing several forms in the application. ReserveIt wants to improve the user experience (UX) for...

  • Challenge

    Routing email based on content

    6 Tasks

    15 mins

  • U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

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