Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Industry

Role

Interrogating applications for robotic automations

  • Challenge

    Interrogating applications for robotic automations

    2 Tasks

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Your team is creating a project with the Banker Insight application to verify account payments and debits. You interrogated the login form when using...

Launching a new offer

Leveraging a churn prediction

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Challenge

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Tasks

    15 mins

    Visible to: All users
  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Leveraging Insights

  • Challenge

    Leveraging Insights

    2 Tasks

    5 mins

    Visible to: All users
  • As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

Leveraging reports in the contact center

Linking Knowledge articles to service cases

  • Challenge

    Linking Knowledge articles to service cases

    4 Tasks

    5 mins

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Localizing a UI form

Managing content

  • Challenge

    Managing content

    3 Tasks

    10 mins

    Visible to: All users
  • U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...

Managing data with Toolbox

  • Challenge

    Managing data with Toolbox

    5 Tasks

    30 mins

    Visible to: All users
  • The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice