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Configuring a knowledge article suggestion
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Challenge
Configuring a knowledge article suggestion
5 Tasks
5 mins
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
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Challenge
Configuring common phrases for agents
3 Tasks
5 mins
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
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Challenge
Configuring conditional visibility in Constellation Views
3 Tasks
30 mins
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring organization structure
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Challenge
Configuring organization structure
6 Tasks
15 mins
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating Windows form and procedure automations
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Challenge
Creating Windows form and procedure automations
9 Tasks
45 mins
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Tasks
10 mins
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating solutions and projects
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Challenge
Creating solutions and projects
1 Task
15 mins
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating a SOAP connector
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Challenge
Creating a SOAP connector
3 Tasks
30 mins
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Human Resources (HR) business partners use a legacy application to locate discount services available to employees near their home location. This...