Tools and knowledge to help you succeed.
Explore solutions, events, and customers
Register for our flagship virtual event
Discover program benefits and enablement resources
Extend Pega with components and apps
Manage your organization's relationship with Pega
Drive success with centralized content and resources
Find product guides and reference docs
Complete missions, earn badges, and stay current
Ask questions and help other Pega professionals
Design Pattern Library
Explore common implementation patterns
Pega Cosmos Design System
Browse library of UI/UX templates, patterns, and components
Log in or sign up to set up user profile.
Log in or sign up to set up personalized notifications.
Looking for instructor-led training?
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
1 hr 15 mins
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
1 hr 25 mins
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.