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Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Pega Customer Service 8.6 Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Gaining insight into business efficiency

Enabling accessibility features in applications

Localizing application content

Case view configuration with Pega Cosmos design system

  • Module

    Case view configuration with Pega Cosmos design system

    4 Topics

    1 hr 5 mins

    Pega Platform 8.5 Visible to all users
  • In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Configuring new case creation

  • Module

    Configuring new case creation

    2 Topics

    35 mins

    Pega Platform 8.5 Visible to all users
  • Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

Creating a case from email

Debugging system performance

Deployment Manager

  • Module

    Deployment Manager

    4 Topics

    38 mins

    All Products Visible to all users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

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