Search
Preparing for data migration
-
Challenge
Preparing for data migration
5 Tasks
25 mins
-
U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...
Processing a continuous Data Stream
-
Challenge
Processing a continuous Data Stream
6 Tasks
20 mins
Pega Platform -
U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...
Sending emails for multiple actions in outbound
-
Challenge
Sending emails for multiple actions in outbound
4 Tasks
20 mins
-
After their recent success promoting a credit card offer in an email, the marketing department at U+ Bank wants to promote multiple credit card offers...
Configuring error handling for Data Pages
-
Challenge
Configuring error handling for Data Pages
4 Tasks
30 mins
-
As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...
Exploring suggested next best actions in a contact center
-
Challenge
Exploring suggested next best actions in a contact center
2 Tasks
10 mins
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Suggesting an open complaint case
Adding an external data source to a data type
-
Challenge
Adding an external data source to a data type
6 Tasks
30 mins
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Exploring next-best-action in a contact center
-
Challenge
Exploring next-best-action in a contact center
3 Tasks
25 mins
-
U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...
Exploring sample credit risk application
-
Challenge
Exploring sample credit risk application
3 Tasks
20 mins
Pega Infinity -
As a new Credit Risk Manager, you are tasked with understanding the Decision Management portal and the current Credit Risk Decision Strategy. This...