Skip to main content

Search

Preparing for data migration

  • Challenge

    Preparing for data migration

    5 Tasks

    25 mins

    Visible to: All users
  • U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...

Processing a continuous Data Stream

  • Challenge

    Processing a continuous Data Stream

    6 Tasks

    20 mins

    Pega Platform Visible to: All users
  • U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...

Sending emails for multiple actions in outbound

Configuring error handling for Data Pages

Exploring suggested next best actions in a contact center

  • Challenge

    Exploring suggested next best actions in a contact center

    2 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Leveraging reports in the contact center

Suggesting an open complaint case

  • Challenge

    Suggesting an open complaint case

    3 Tasks

    5 mins

    Visible to: All users
  • MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

Adding an external data source to a data type

Exploring next-best-action in a contact center

  • Challenge

    Exploring next-best-action in a contact center

    3 Tasks

    25 mins

    Visible to: All users
  • U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...

Exploring sample credit risk application

  • Challenge

    Exploring sample credit risk application

    3 Tasks

    20 mins

    Pega Infinity Visible to: All users
  • As a new Credit Risk Manager, you are tasked with understanding the Decision Management portal and the current Credit Risk Decision Strategy. This...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice