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Configuring customer verification
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Challenge
Configuring customer verification
2 Tasks
15 mins
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Tasks
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Reviewing log files
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Challenge
Reviewing log files
3 Tasks
15 mins
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During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...