Routing Assignments to users

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

Anfänger

Case Management

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the value of assigning and routing tasks to users.

Differentiate between a worklist and a work queue.

Route tasks to one or more users.

Üben Sie das Gelernte in der folgenden Challenge:

Routing work to users v5

In den folgenden Missions verfügbar:

Introduction to Pega Platform v6 Case Management Foundation v4

Themen

Routing work

15 Min.

Modulquiz

10 Min.