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Pega Smart Claims Engine Foundation
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Mission
Pega Smart Claims Engine Foundation
4 Module
2 Std. 25 Min.
Pega Smart Claims Engine for Healthcare 8.7 -
An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...
Pega Voice AI
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Mission
Pega Voice AI
7 Module
2 Std. 25 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Module
11 Challenges
7 Std. 10 Min.
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Challenges
1 Std. 30 Min.
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business...
System Architect
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Mission
System Architect
3 Missions
18 Module
16 Challenges
1 day 20 Std. 35 Min.
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Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Authenticating customers using Digital Messaging
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Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Best practices for building accessibility into Pega applications
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Modul
Best practices for building accessibility into Pega applications
5 Themen
1 Std. 15 Min.
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
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Modul
Call transfers
2 Themen
15 Min.
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Claim navigation in Pega Smart Claims Engine
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Modul
Claim navigation in Pega Smart Claims Engine
5 Themen
1 Std. 20 Min.
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...