Search
Accessibility Essentials
-
Mission
Accessibility Essentials
5 Module
5 Std. 35 Min.
-
According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
AI for 1:1 Customer Engagement
-
Mission
AI for 1:1 Customer Engagement
9 Module
15 Challenges
11 Std. 25 Min.
-
Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Customer Service Developer
-
Mission
Customer Service Developer
3 Missions
3 Module
3 Challenges
22 Std.
-
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
-
Mission
Customer Service Low-Code Developer
5 Missions
7 Module
6 Challenges
1 day 15 Std. 42 Min.
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data Scientist
-
Mission
Data Scientist
3 Missions
17 Std. 35 Min.
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
-
Mission
Pega Call
6 Module
2 Std. 15 Min.
-
Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Constellation View-Based UI Configuration for Low-Code Authors
-
Mission
Pega Constellation View-Based UI Configuration for Low-Code Authors
7 Module
2 Challenges
4 Std. 10 Min.
-
The Pega Constellation View-Based UI Configuration for Low-Code Authors mission prepares you to configure low-code applications using the...
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Module
7 Challenges
4 Std. 30 Min.
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Module
3 Challenges
1 Std. 30 Min.
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...