Search
Configuring a Case suggestion
-
Challenge
Configuring a Case suggestion
5 Aufgaben
15 Min.
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
Challenge
Configuring a chatbot with web messaging
5 Aufgaben
15 Min.
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Enabling Pega Customer Decision Hub agents
-
Challenge
Enabling Pega Customer Decision Hub agents
2 Aufgaben
5 Min.
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Aufgaben
10 Min.
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Localizing a UI form
-
Challenge
Localizing a UI form
3 Aufgaben
45 Min.
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...