Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...