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Monitoring your contact center with Insights
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Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Saving data to a system of record
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Modul
Saving data to a system of record
2 Themen
30 Min.
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Simulating an external data source
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Modul
Simulating an external data source
1 Thema
25 Min.
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
The Data Model
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Modul
The Data Model
4 Themen
50 Min.
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against business logic
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Modul
Validating data against business logic
1 Thema
15 Min.
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Validate user data against business logic to avoid invalid data within applications.
Validating data in Dev Studio
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Modul
Validating data in Dev Studio
1 Thema
20 Min.
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Extend the configuration of Validate Rules in Dev Studio by applying edit Validate Rules to test data formats, qualifying Validation logic, and using...
Viewing data in memory
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Modul
Viewing data in memory
3 Themen
20 Min.
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
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Challenge
Adding data records to a data object
3 Aufgaben
10 Min.
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...