Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...