Search
Adding an external data source to a data type
-
Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Challenge
Adding data records to a data object
3 Aufgaben
10 Min.
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Aufgaben
20 Min.
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a data source
-
Challenge
Configuring a data source
1 Aufgabe
15 Min.
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Constructing Views in Constellation for BAs
-
Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Aufgaben
10 Min.
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...