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Data and Integration Essentials

  • Mission

    Data and Integration Essentials

    7 Module

    6 Challenges

    6 Std. 30 Min.

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Module

    3 Challenges

    1 Std. 30 Min.

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

System Architect

Best practices for building accessibility into Pega applications

  • Modul

    Best practices for building accessibility into Pega applications

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business conditions

  • Modul

    Business conditions

    2 Themen

    20 Min.

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Creating Customer Service data sources

  • Modul

    Creating Customer Service data sources

    1 Thema

    10 Min.

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Implementing and deploying Pega Care Management

  • Modul

    Implementing and deploying Pega Care Management

    6 Themen

    55 Min.

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Integrating external data

  • Modul

    Integrating external data

    2 Themen

    20 Min.

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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