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Guiding a customer service agent with dialogs
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Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Reviewing log files
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Modul
Reviewing log files
3 Themen
30 Min.
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Role of a Pega Business Architect
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Modul
Role of a Pega Business Architect
2 Themen
30 Min.
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Tools for debugging Constellation applications
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Modul
Tools for debugging Constellation applications
2 Themen
35 Min.
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
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Challenge
Debugging application errors
4 Aufgaben
20 Min.
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Sizing a project in App Studio for BAs
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Challenge
Sizing a project in App Studio for BAs
1 Aufgabe
20 Min.
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Blending Traditional UI and Constellation
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Challenge
Blending Traditional UI and Constellation
5 Aufgaben
30 Min.
Pega Platform '23 -
The Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...
Configuring a coaching tip
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Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...