Search
Pega Knowledge authoring
-
Modul
Pega Knowledge authoring
3 Themen
30 Min.
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
-
Modul
Pega Knowledge Buddy overview
3 Themen
25 Min.
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Low-Code App Factory introduction
-
Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Platform applications
-
Modul
Pega Platform applications
4 Themen
30 Min.
-
Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Pega UX solution advantages
-
Modul
Pega UX solution advantages
7 Themen
1 Std. 30 Min.
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Modul
Pega UX solutions
4 Themen
1 Std.
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Routing Assignments to users
-
Modul
Routing Assignments to users
1 Thema
25 Min.
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Setting chat and messaging behavior
-
Modul
Setting chat and messaging behavior
4 Themen
35 Min.
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Modul
Setting up Messaging AI
5 Themen
50 Min.
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...