With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.