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Case Management Intermediate

Data and Integration Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    2 Std. 50 Min.

    Für alle Benutzer sichtbar
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Adding an external data source to a data type

Extending service-level agreement configurations

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Für alle Benutzer sichtbar
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Configuring cascading approvals with an authority matrix

Creating and setting application variables

Decision tables and trees

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