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Viewing data in memory

Workforce Intelligence portal overview

  • Modul

    Workforce Intelligence portal overview

    5 Themen

    37 Min.

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

Working in the Patient 360 profile

  • Modul

    Working in the Patient 360 profile

    8 Themen

    1 Std. 35 Min.

    Pega Care Management 8.7 Visible to: All users
  • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

Working with a deployment pipeline

  • Modul

    Working with a deployment pipeline

    6 Themen

    39 Min.

    Visible to: All users
  • In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

Working with the Merge pipeline

  • Modul

    Working with the Merge pipeline

    5 Themen

    34 Min.

    All Products Visible to: All users
  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Working with Voice AI models

  • Modul

    Working with Voice AI models

    2 Themen

    15 Min.

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Worklists and Workbaskets

  • Modul

    Worklists and Workbaskets

    3 Themen

    30 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...

Adding a duplicate Case search for BAs

Adding a duplicate Case Type search

Adding a group-level engagement policy

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