Search
Managing concurrent Case access
-
Modul
Managing concurrent Case access
1 Thema
15 Min.
-
Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Mobile apps for Pega applications
-
Modul
Mobile apps for Pega applications
2 Themen
20 Min.
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Organization records
-
Modul
Organization records
3 Themen
25 Min.
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
-
Modul
Parallel processing
4 Themen
40 Min.
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Routing email based on content
-
Modul
Routing email based on content
3 Themen
25 Min.
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
-
Modul
Service requests
9 Themen
50 Min.
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Team application development
-
Modul
Team application development
1 Thema
20 Min.
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Training the email bot
-
Modul
Training the email bot
2 Themen
20 Min.
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring application Rulesets
-
Challenge
Configuring application Rulesets
1 Aufgabe
20 Min.
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring Case locking
-
Challenge
Configuring Case locking
1 Aufgabe
10 Min.
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...