Search
Creating a custom business report
-
Challenge
Creating a custom business report
4 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Preparing for data migration
-
Challenge
Preparing for data migration
5 Aufgaben
25 Min.
-
U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...
Processing a continuous Data Stream
-
Challenge
Processing a continuous Data Stream
6 Aufgaben
20 Min.
Pega Platform -
U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...
Sending emails for multiple actions in outbound
-
Challenge
Sending emails for multiple actions in outbound
4 Aufgaben
20 Min.
-
After their recent success promoting a credit card offer in an email, the marketing department at U+ Bank wants to promote multiple credit card offers...
Getting started with Pega Customer Decision Hub Foundation
-
Modul
Getting started with Pega Customer Decision Hub Foundation
3 Themen
25 Min.
Pega Customer Decision Hub '24.1 -
Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...
Release pipeline introduction
-
Modul
Release pipeline introduction
5 Themen
1 Std. 55 Min.
-
Use DevOps practices such as continuous integration and delivery to quickly move application changes from development through testing to deployment on...
Business agility in 1:1 customer engagement overview
-
Modul
Business agility in 1:1 customer engagement overview
2 Themen
15 Min.
-
Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Configuring error handling for Data Pages
-
Challenge
Configuring error handling for Data Pages
4 Aufgaben
30 Min.
-
As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...
Exploring suggested next best actions in a contact center
-
Challenge
Exploring suggested next best actions in a contact center
2 Aufgaben
10 Min.
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...