Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...