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Activities

Background processing

Circumstancing case processing

Creating a case from email

Designing reports with multiple sources

Gaining insight into business efficiency

Promoting rule reuse with relevant records

Reviewing log files

Routing email based on content

  • Módulo

    Routing email based on content

    3 Temas

    25 minutos

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Rule resolution

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