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Pega Customer Decision Hub Foundation

Pega NLP Essentials

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Applying NLP for Case classification

    • Módulo

      Applying NLP for Case classification

      1 Tema

      10 minutos

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Implementing service requests

    • Módulo

      Implementing service requests

      3 Temas

      20 minutos

      Pega Customer Service 8.7 Visible to: All users
    • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

    MLOps

    Next best action and customer interactions

    Pega Customer Service Case Management Edition introduction

    • Módulo

      Pega Customer Service Case Management Edition introduction

      3 Temas

      20 minutos

      Pega Customer Service 8.7 Visible to: All users
    • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

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