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Error resolution and troubleshooting
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Módulo
Error resolution and troubleshooting
4 Temas
30 minutos
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
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Módulo
Escalating late work
1 Tema
10 minutos
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
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Módulo
Establishing the robotic infrastructure
4 Temas
35 minutos
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Exchanging data with other applications
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Módulo
Exchanging data with other applications
2 Temas
30 minutos
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Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...
Extending Constellation UI options
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Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Extending Service-Level Agreement configurations
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Módulo
Extending Service-Level Agreement configurations
2 Temas
30 minutos
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Field values
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Módulo
Field values
1 Tema
15 minutos
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Flow Action processing
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Módulo
Flow Action processing
2 Temas
20 minutos
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Identifying duplicate Cases
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Módulo
Identifying duplicate Cases
1 Tema
10 minutos
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.