Search
Application Development Intermediate
-
Misión
Application Development Intermediate
7 Módulos
7 Retos
8 horas 35 minutos
-
Take the next step in your journey towards mastering Application Development.
Senior System Architect
-
Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8 horas 55 minutos
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Mobile apps for Pega applications
-
Módulo
Mobile apps for Pega applications
2 Temas
20 minutos
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Creating a case from email
-
Módulo
Creating a case from email
2 Temas
20 minutos
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
-
Módulo
Creating custom tabs
2 Temas
25 minutos
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Reviewing log files
-
Módulo
Reviewing log files
3 Temas
30 minutos
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Módulo
Training the email bot
2 Temas
20 minutos
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring customer verification
-
Reto
Configuring customer verification
3 Tareas
15 minutos
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a case from an email
-
Reto
Creating a case from an email
4 Tareas
20 minutos
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...