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Workforce Intelligence portal overview
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Módulo
Workforce Intelligence portal overview
5 Temas
37 minutos
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Working in the Patient 360 profile
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Módulo
Working in the Patient 360 profile
8 Temas
1 h 35 minutos
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with a deployment pipeline
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Módulo
Working with a deployment pipeline
6 Temas
39 minutos
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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Módulo
Working with the Merge pipeline
5 Temas
34 minutos
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Working with Voice AI models
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Módulo
Working with Voice AI models
2 Temas
15 minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Worklists and Workbaskets
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Módulo
Worklists and Workbaskets
3 Temas
30 minutos
Pega Customer Service 8.8 -
Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...
Adding a duplicate Case search for BAs
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Reto
Adding a duplicate Case search for BAs
4 Tareas
15 minutos
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
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Reto
Adding a duplicate Case Type search
3 Tareas
10 minutos
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InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...
Adding a group-level engagement policy
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Reto
Adding a group-level engagement policy
10 Tareas
30 minutos
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U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...
Adding a process to the opportunity case
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Reto
Adding a process to the opportunity case
2 Tareas
20 minutos
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You are asked to make a change to the sales process listed as part of the gap analysis results. The proposal stage requires an executive visit after...