Skip to main content

Search the Academy Archive

This content has been archived and is no longer being updated.

Designing an approval Process

Designing a mobile app experience

Designing UI for multiple devices

Conduct usability testing

Configurations in Pega Government Platform

Configuring security policies

Configuring cascading approvals with a reporting structure

Configuring a CTI Link

  • Module

    Configuring a CTI Link

    Archived

    2 Rubriques

    15 mins

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring a dashboard

Configuring a web chatbot

  • Module

    Configuring a web chatbot

    Archived

    2 Rubriques

    20 mins

    Visible to: All users
  • In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice