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Designing an approval Process
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Module
Designing an approval Process
Archived
1 Rubrique
10 mins
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Configure an approval process to allow users to approve or reject tasks within the workflow.
Designing a mobile app experience
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Module
Designing a mobile app experience
Archived
2 Rubriques
25 mins
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Mobile app experiences built with Pega Platform™ can be configured for each user role or persona. Learn how to personalize the theme colors of a...
Designing UI for multiple devices
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Module
Designing UI for multiple devices
Archived
6 Rubriques
45 mins
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Preview your application for mobile phones and tablets to ensure a positive user experience (UX), no matter which device users prefer.
Conduct usability testing
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Module
Conduct usability testing
Archived
2 Rubriques
15 mins
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configurations in Pega Government Platform
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Module
Configurations in Pega Government Platform
Archived
2 Rubriques
20 mins
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This module describes the configuration and customization features of Pega Government Platform™ components. These features help achieve different...
Configuring security policies
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Module
Configuring security policies
Archived
4 Rubriques
45 mins
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Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform™, and how to configure security policies to...
Configuring cascading approvals with a reporting structure
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Module
Configuring cascading approvals with a reporting structure
Archived
2 Rubriques
20 mins
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Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.
Configuring a CTI Link
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Module
Configuring a CTI Link
Archived
2 Rubriques
15 mins
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring a dashboard
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Module
Configuring a dashboard
Archived
1 Rubrique
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Configuring a web chatbot
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Module
Configuring a web chatbot
Archived
2 Rubriques
20 mins
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In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...