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The Data Model

Validating data against business logic

Low-code defined

Sizing a Pega Platform project

Identifying duplicate Cases

Sending emails during Case processing

Full Case Views

Getting started with Digital Messaging

  • Module

    Getting started with Digital Messaging

    2 Rubriques

    15 mins

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Skipping a Process or a Stage

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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