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Dev Studio – Übersicht

Sizing a Pega Platform project

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Role of a Pega Business Architect

Refining an Agile Workbench backlog

Debugging application errors

Sizing a project in App Studio for BAs

Configuring a coaching tip

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