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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Next best action and customer interactions

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Rubriques

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Creating a fraud prediction

    • Défi

      Creating a fraud prediction

      3 Tâches

      15 mins

      Visible to: All users
    • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

    Creating a new entity

    Creating new aggregates on streamable data

    Enabling Pega Customer Decision Hub agents

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