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Pega Express Delivery

  • Mission

    Pega Express Delivery

    8 Modules

    8 heures 45 mins

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Configuring a dashboard

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Configuring a dashboard

Leveraging reports in the contact center

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