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Application Development Intermediate

Email Bots for Pega Customer Service

Pega Customer Decision Hub Foundation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Senior System Architect

    Building the customer analytical data model

    • Module

      Building the customer analytical data model

      9 Rubriques

      1h 55 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Module

      Building the Customer Insights Cache

      9 Rubriques

      1h 45 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Creating a case from email

    DevOps

    • Module

      DevOps

      5 Rubriques

      50 mins

      All Products Visible to: All users
    • This module outlines the concepts, importance, and the implementation of DevOps practices.

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Rubriques

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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