Search
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
7 Défis
5 heures 40 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Process AI Essentials
-
Mission
Pega Process AI Essentials
4 Modules
3 Défis
3 heures 5 mins
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
System Architect
-
Mission
System Architect
3 Missions
18 Modules
16 Défis
1 day 20 heures 35 mins
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Best practices for building accessibility into Pega applications
-
Module
Best practices for building accessibility into Pega applications
5 Rubriques
1h 15 mins
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Implementing and deploying Pega Care Management
-
Module
Implementing and deploying Pega Care Management
6 Rubriques
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Service requests
-
Module
Service requests
9 Rubriques
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Testing for accessibility
-
Module
Testing for accessibility
5 Rubriques
1h 20 mins
-
One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...