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Case Management Intermediate

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    3 Modules

    11 Défis

    7 heures

    Visible to: All users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Défis

    3 heures 35 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Extending Service-Level Agreement configurations

Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Rubriques

    30 mins

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Rubriques

    1h 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Rubriques

    1h 45 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Rubrique

    25 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Decision tables and trees

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