Enforcing Service-Level Agreements

1 タスク

10 分

表示の対象：All users Applies to: Pega Platform 8.8

初級

Case Management

Constellation

英語

シナリオ

補足： The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI-based architecture Theme Cosmos, see the Enforcing service-level agreements version 8.7 challenge.

You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled promptly by adding a goal and deadline to the Schedule repair assignment.

The following table provides the credentials you need to complete the challenge.

Role	User name	Password
Application Developer	author@mytown	pega123!

補足： Your practice environment may support the completion of multiple challenges. As a result, the configuration shown in the challenge walkthrough may not match your environment exactly.

このチャレンジを完了するには、Pegaインスタンスを起動する必要があります。

起動には5分ほどかかることがありますので、しばらくお待ちください。

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チャレンジウォークスルー

詳細なタスク

1 Configure a service level agreement for the Schedule repair step

In the Pega instance for the challenge, enter the following credentials:
1. In the User name field, enter author@mytown.
2. In the Password field, enter pega123!.
Click Case types > Service Request to display the Service Request case life cycle.
Click the Schedule repair step to display the configuration pane on the right.
In the configuration pane, click the Goal & deadline tab.
From the Use Service-level agreement (SLA) list, select Custom SLA to display the SLA configuration settings.
Under Goal, in the Days field, enter 0.
In the HH:MM:SS field, enter 00:15:00.
In the Increase urgency by field, enter 25.
Under the Action list, select the Assignee check box to send a message to the assignee.

Click Deadline to expand the deadline settings.
Under Deadline, in the Days field, enter 0.
In the HH:MM:SS field, enter 00:30:00.
In the Increase urgency by field, enter 50.
Under the Action list, select the Assignee check box to send a message to the assignee.