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Always-On Outbound Customer Engagement
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ミッション
Always-On Outbound Customer Engagement
7 モジュール
7 チャレンジ
5 時間 55 分
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Constellation Adoption
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ミッション
Constellation Adoption
5 モジュール
11 チャレンジ
12 時間 10 分
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Decisioning Consultant
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ミッション
Decisioning Consultant
5 ミッション
1 day 7 時間 25 分
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Application essentials
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モジュール
Application essentials
4 トピック
40 分
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Building a Data Model for Business Architects
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モジュール
Building a Data Model for Business Architects
6 トピック
1時間 35 分
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Implementing service requests
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モジュール
Implementing service requests
3 トピック
20 分
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Modeling data in Constellation applications
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モジュール
Modeling data in Constellation applications
4 トピック
55 分
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Pega Customer Service Case Management Edition introduction
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モジュール
Pega Customer Service Case Management Edition introduction
3 トピック
20 分
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...