Search
Configuring a common phrase
-
チャレンジ
Configuring a common phrase
2 タスク
15 分
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a knowledge article suggestion
-
チャレンジ
Configuring a knowledge article suggestion
5 タスク
5 分
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
-
チャレンジ
Configuring common phrases for agents
3 タスク
5 分
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
チャレンジ
Creating data relationships in Views
4 タスク
10 分
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a composite tab
-
チャレンジ
Creating a composite tab
2 タスク
5 分
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a Digital Messaging interface
-
チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Customizing the user interface for agents
-
チャレンジ
Customizing the user interface for agents
2 タスク
15 分
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Sizing a Pega Platform project
-
チャレンジ
Sizing a Pega Platform project
2 タスク
15 分
-
Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...