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Configuring a dashboard

Creating a Rule

Designing reports with multiple sources

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Preparing Customer Decision Hub for development

Reviewing log files

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Refining an Agile Workbench backlog

Assignment Overview

  • チャレンジ

    Assignment Overview

    1 タスク

    10 分

    Visible to: All users
  • U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...

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