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Adding a duplicate Case search for BAs
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チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
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チャレンジ
Adding optional actions to a workflow for BAs
2 タスク
10 分
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Adding Portals and landing pages in Constellation applications
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チャレンジ
Adding Portals and landing pages in Constellation applications
5 タスク
30 分
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...
Assigning Primary Fields, Case tabs, and more in Constellation
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チャレンジ
Assigning Primary Fields, Case tabs, and more in Constellation
6 タスク
45 分
Pega Platform '23 -
Stakeholders at Sweet Life are extremely interested in how a Pega application built on the Constellation UI can make Case processing easier for Case...
Manipulating application data for BAs
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チャレンジ
Manipulating application data for BAs
2 タスク
20 分
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must...
Designing a Case Life Cycle for BAs
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チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Validating data against business logic for BAs
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チャレンジ
Validating data against business logic for BAs
1 タスク
10 分
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With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...
Creating a data object for BAs
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チャレンジ
Creating a data object for BAs
4 タスク
30 分
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating Insights for BAs
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チャレンジ
Creating Insights for BAs
2 タスク
25 分
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating Personas and Channels for BAs
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チャレンジ
Creating Personas and Channels for BAs
4 タスク
20 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...