Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...