To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.