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Applying NLP for Case classification
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モジュール
Applying NLP for Case classification
1 トピック
10 分
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Case Life Cycle design for Business Architects
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モジュール
Case Life Cycle design for Business Architects
6 トピック
1時間 15 分
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customer Decision Hub predictions
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モジュール
Customer Decision Hub predictions
3 トピック
35 分
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging application errors
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モジュール
Debugging application errors
3 トピック
40 分
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Defining prediction patterns
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モジュール
Defining prediction patterns
2 トピック
20 分
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Guiding a customer service agent with dialogs
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モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Low-code defined
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モジュール
Low-code defined
5 トピック
50 分
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...