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Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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チャレンジ
Linking Cases and Case Types in Constellation applications
4 タスク
35 分
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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チャレンジ
Localizing a UI form
3 タスク
45 分
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Refining an Agile Workbench backlog
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チャレンジ
Refining an Agile Workbench backlog
5 タスク
30 分
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Setting a visibility condition for form content
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チャレンジ
Setting a visibility condition for form content
1 タスク
5 分
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The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Sizing a Pega Platform project
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チャレンジ
Sizing a Pega Platform project
2 タスク
15 分
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Sizing a project in App Studio for BAs
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チャレンジ
Sizing a project in App Studio for BAs
1 タスク
20 分
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...